Get in Touch With Us
This page explains how to contact the Slots Not On Gamstop editorial team at 4fw-online.com, what we can help with, and what we cannot. We publish research-based guides on casinos not on GamStop for UK readers, so most messages concern accuracy, wording or how we assess a site.
Commercial disclosure: the publisher may earn commission if you join a casino through links on this site. Commission does not decide rankings, and it does not influence how we respond to your message.
How to reach the team
Use the contact form or the editorial email address shown on this page or in the site footer, if one is displayed. We have not published a phone number or live chat, and we do not use social media messages for enquiries. If you cannot find a listed channel, please check the footer again later rather than relying on an address from elsewhere.
We have not set a fixed reply time. We read messages, but we cannot promise an answer within a particular period.
What we can help with
- Corrections: if a bonus, payment method, limit or licence detail on our pages looks out of date, tell us which page and what you saw. Casino terms change often, and our last fact-check date is 29 September 2026.
- Questions about our reviews: how we compared casinos such as Betmica, Kikibet or Betninja, or why a site sits where it does.
- Suggestions: topics you would like covered, such as wagering requirements, withdrawal checks or payment fees.
- Editorial or partnership enquiries: introduce your organisation and what you have in mind. Paid placement does not buy ranking position.
- Accessibility or site problems: broken pages, unclear tables or anything hard to read on a phone.
What we cannot do
We are an independent information site, not a casino, and we do not operate any of the brands we cover. That limits what we can do for you.
- We cannot access, unlock or close your casino account.
- We cannot chase a withdrawal, reverse a bonus decision or settle a dispute on your behalf.
- We cannot give legal, financial or personal gambling advice.
- We cannot remove you from GAMSTOP or shorten an exclusion period. Only GAMSTOP handles that, and exclusion periods are set when you register.
If you have a problem with a casino
Contact the casino's own customer support first, in writing, so you have a record. Keep screenshots of the bonus terms as they appeared when you claimed, along with transaction records and any messages about identity or source-of-funds checks.
If the reply is unsatisfactory, use the casino's formal complaints procedure. Casinos licensed outside Great Britain are not covered by the UK Gambling Commission's usual routes, so your options may be more limited than with a UK-licensed operator. Check the licence named in the casino's terms before you deposit. Our guide to trusted non GamStop casinos for UK readers explains what we look at.
Help with gambling worries
If gambling is causing you stress, debt or harm, or you are finding it hard to stop, support is available. GamCare runs a free, confidential National Gambling Helpline and online chat; check gamcare.org.uk for current details. GAMSTOP offers free self-exclusion across UK-licensed sites. Deposit and loss limits, and gambling blocking software, can also help.
Gambling is not a way to earn income or solve money problems. You must be 18 or over to gamble.
What to include in your message
- The page address or title you are writing about.
- What you think is wrong, and where you found the correct information.
- The date you saw it, since offers and terms change.
- A reply address. Please do not send passwords, card numbers or copies of ID documents.
How we handle what you tell us
We check reported errors against the casino's published terms or regulator information where we can. Where we cannot confirm a claim, we say so instead of guessing. Casino advertising, confirmed facts and open questions are kept separate in our guides, and reader reports help us keep them accurate.